Guangzhou Rural Commercial Bank-Complaint Handling Process

Complaint Handling Process of Guangzhou Rural Commercial Bank

　　1. Consumers file their complaints through the complaint acceptance channels published by Guangzhou Rural Commercial Bank;

　　2. Upon the receipt of the complaint, the management department of each complaint acceptance channel shall timely transfer it to the relevant department for handling the complaint;

　　3. The department handling the compliant shall investigate and verify the complaints;

　　4. The department handling the complaint shall make the handling decision and inform the complainant within 15 days. For complex complaints, it can be extended to 30 days to make the handling decision and inform the complainant;

　　5. In case where the complainant is not satisfied with or refuses to accept the complaint handling results, the department handling the complaint may inform the complainant of applying to the dispute mediation organization for financial consumers, or resolving the dispute through arbitration.

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Guangzhou Rural Commercial Bank consumer complaints acceptance channel:

consumer complaints telephone: 95313, select "staff service and complaints & suggestions"

Consumer complaint acceptance email:tsjb@grcbank.com Click to view the complaint handling process

Head Office Address: No.9 Yingri Road, Huangpu District, Guangzhou

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