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FAQs
2011-08-03
Q: Is it possible to open SMS banking service by my authorized person?
A: You should bring their valid identity documents and passbooks or cards to any branch of GRCBank in person for handling. Such businesses can be handled by your authorized persons.
Q: Can the SMS banking service be cancelled at the counter after it is opened by GRCBank through active push?
A: You can cancel the SMS banking service opened by GRCBank using the method of active push through various channels: ① Cancel SMS banking service at the counter of branch. ② Edit SMS “DXCX# last four digits of the account ” and send it to our designated port for cancellation. ③ Clients who have signed up for e-bank can log in to e-bank to cancel the SMS banking service.
Q: Can SMS Banking clients who are in the free experience period revoke the service?
A: SMS banking clients who are in the free experience period can revoke the service. After the cancellation, you will no longer enjoy the offer in free experience period.
Q: Do clients borrowing loans report that they have not received information notifications about loan repayments?
A: The reminder SMS of repayment notification is sent to you who have signed up for the SMS banking service and the repayment account corresponding to the client’s loan account has also signed up for the SMS banking service.
Q: After I have Opened the SMS banking service, what should I do if I have not received any SMS notification from GRCBank when withdrawing money through the ATM and counter?
A: You can send 114 information to our SMS platform via cell phone to confirm whether the mobile device can receive our reply SMS normally. If you can receive our reply SMS normally, please further confirm whether you have installed SMS interception software (such as 360 Phone Guard, NetQin Android Booster FREE). You will be advised to shut down such software or modify setting.
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