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FAQs
2011-08-02
Q: How to redeem bank card (including debit card and credit card) points?
A: The point redemption can be made in our bank by the following three ways:
(1) Log in our “Sun Mall - Points” to register as a user of the Shopping Mall, bind your bank card, and then you can choose your favorite gifts directly for redemption.
(2) Download our official app and click “My Life - Shopping Mall - Points”, register as a user of the Shopping Mall, bind your bank card, and then you can choose gifts directly for redemption.
(3) Call our telephone banking hotline 95313 for manual service to apply for using points to exchange gifts.
Q: How to change the telephone inquiry password of corporate account, personal account and credit card account?
A: Clients can change the password by themselves through telephone banking self-service voice system or manually by customer service.
Q: How to reset the transaction password of personal settlement account (including debit card/passbook)?
A: The transaction password reset procedure of personal settlement account cannot be handled by telephone banking. Please bring the original valid ID card and your account to our branch for processing.
Q: How to change the transaction password of personal settlement account (including debit card/passbook)?
A: The transaction password of the personal settlement account cannot be changed through telephone banking. Please bring the original valid ID card and your account to our branch for processing.
Q: How to operate 24-hour transfer cancellation?
A: If you choose the next day transfer arrival service through the counter or electronic channels or apply for services other than intra-bank transfer through self-service equipment, you can apply for cancellation through telephone banking hotline 95313 or STM within 24 hours after successful acceptance of the transfer.
Q: How to open the “balance display” service of message notice?
A: Clients can edit a message of “KTYE# the last four digits of the account” via the mobile phone number used for applying the account message notice, and send it to 95313 to open such service.
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