Function Name

Function Description

Accounting query

Clients can inquire the balance of their passbook, bank card and other accounts opened in Guangzhou Rural Commercial Bank, as well as the current and previous transaction details and the points by themselves.

Account query

Clients can inquire the detailed quantity of the Class I, II and III accounts they hold by themselves.

Current/fixed deposit conversion

Clients can handle current/fixed deposit conversion and call deposit notice in one-card account by themselves.

Push-to-talk remittance

Clients can conduct directional transfer by themselves within the limit to the signed transfer-in account (including the account of our bank or other bank) through the signing account of telephone banking.

Self-service payment

Clients can pay for electricity or cancel the auto-recharge service of Yang Cheng Tong by themselves.

Fund business

Clients can inquire fund holding information and fund trading information by themselves.

Loan business

Clients can inquire loan balance, owed loan amount, owed loan details, and contributed status by themselves.

Corporate business

Corporate clients can inquire the deposit, loan, fund and other information of corporate account by themselves.

Loss reporting business

Clients can handle the loss reporting of passbook, debit card, credit card or stop payment of E-account by themselves.

Non-real time transfer cancellation

Clients can handle 24-hour transfer arrival cancellation by themselves.

Transaction security lock setting

Clients can set security locks for all kinds of debit card or credit card transactions by themselves, including single transaction limit, single day cumulative transaction limit, card inserting/swiping switch, ATM cash withdrawal switch, online/telephone transaction switch and overseas card using switch.

Credit card activation

Clients can activate the card by following the instructions.

Credit card repayment

Clients can arrange account binding for self-service repayment of credit card by themselves.

Credit card installment

Clients can apply for free installment, cash installment, bill installment, automatic installment of credit card and credit card cash advance transfer by themselves.

Credit card password service

Clients can modify query password, and set or reset, modify transaction password, open or close purchase transaction password by themselves.

Credit card limit adjustment

Clients can apply for temporary and permanent limits by themselves.

Financial information query

Clients can inquire RMB deposit and loan interest rate and foreign exchange rate by themselves.

广州农村商业银行客服热线95313

Guangzhou Rural Commercial Bank customer service hotline 95313

信用卡服务 ①

Credit card service ①

无卡号

No card number

信用卡挂失 ①

Loss reporting of credit card  ①

申请进度 ②

Application progress ②

人工服务 0

Manual service 0

卡号/身份证号码

Card number/ID number

卡片挂失 ⑥

Loss reporting of card ⑥

账务查询 ①

Accounting query ①

可用额度查询 ①

Available limit query ①

未出账单查询 ②

Unsettled bill query ②

已出账单查询 ③

Settled bill query ③

账单信息查询 ④

Bill information query ④

信用卡还款 ②

Credit card repayment ②

还款方式介绍 ①

Introduction to payment methods  ①

增加或修改扣款账号 ②

Adding or modifying the deduction account number ②

信用卡自助还款 ③

Self-service payment of credit card ③

密码服务及激活 ③

Password service and activation ③

信用卡激活 ①

Credit card activation  ①

密码服务 ②

Password service ②

分期付款 ④

Installment payment ④

最近三笔消费自由分期 ①

Free installment of latest three purchasing transactions ①

信用卡现金分期 ②

Cash installment of credit card ②

信用卡账单分期 ③

Bill installment of credit card ③

自动分期 ④

Automatic installment ④

信用卡预借现金转账 ⑤

Credit card cash advance transfer ⑤

积分服务 ⑤

Points exchange service ⑤

积分查询 ①

Points query ①

额度调整 ⑦

Limit adjustment  ⑦

临时额度调整 ①

Temporary limit adjustment ①

永久额度调整 ②

Permanent limit adjustment ②

转龙腾服务 ⑧

Transferring to Dragon service ⑨

其他服务 ⑨

Other services ⑨

第三方支付管理 ①

Third-party payment management ①

交易安全锁功能 ②

Transaction security lock function ②

小额免密设置 ③

Setting of small-amount password-free ③

人工服务 0

Manual service 0

个人业务 ②

Personal business ②

服务查询 ①

Service query ①

活期查询 ①

Current deposit query ①

余额查询 ①

Balance query ①

当日明细查询 ②

Current details query ②

历史明细查询 ③

Previous details query ③

定期查询 ②

Fixed deposit query ②

通知存款 ①

Call deposit ①

整存整取 ②

Lump-sum deposit and withdrawal ②

零存整取 ③

Fixed deposit by installments ③

定活两便 ④

Time-demand deposit ④

积分管理 ③

Points management ③

积分查询 ①

Points query ①

定活互转与信用卡还款 ②

Current/fixed deposit conversion and credit card repayment ②

活期转定期 ①

Current deposit to fixed deposit ①

定期转活期 ②

Fixed deposit to current deposit ②

自助还款 ③

Self-service repayment ③

基金业务 ③

Fund business ③

基金持有查询 ①

Fund holding query ①

申请信息查询 ②

Application information query ②

确认信息查询 ③

Confirmation information query ③

预约取款与自助缴费 ④

Advance withdrawal and self-service payment ④

预约取款 ①

Advance withdrawal ①

通知存款通知 ①

Call deposit notice ①

自助业务 ②

Self-service business ②

电费缴费 ①

Electricity payment ①

羊城通自动充值业务协议解约 ②

Termination of auto-recharge service of Yang Cheng Tong ②

小额免签免密 ③

Small-amount contracting-free and password-free ③

开通/关闭小额免签免密功能 ①

Opening/closing small-amount contracting-free and password-free function ①

修改小额免签免密支付限额 ②

Modifying small-amount contracting-free and password-free payment limit ②

贷款业务 ⑤

Loan business ⑤

查询贷款余额 ①

Inquiry of loan balance ①

查询欠供贷款额 ②

Inquiry of owed loan amount  ②

查询欠供贷款明细 ③

Inquiry of owed loan detail ③

查询已供款情况 ④

Inquiry of contributed status ④

消费信贷预约受理 ⑤

Consumer credit appointment acceptance ⑤

修改电话银行密码 ⑥

Modifying telephone banking password  ⑥

账户详细数量查询 ⑦

Detailed account quantity query ⑦

一类账户查询 ①

Class I account query ①

二类账户查询 ②

Class II account query ②

三类账户查询 ③

Class III account query ③

代理开户一类账户 ④

Agency opening of Class I account ④

借记卡设置交易安全锁 ⑧

Transaction security lock setting for debit card ⑧

关闭全部安全锁 ①

Closing all security locks ①

夜间锁开关设置 ②

Night lock switch setting ②

渠道锁开关 ③

Channel lock switch ③

跨境锁开关设置 ④

Cross-border lock switch setting ④

限额锁设置 ⑤

Limit lock setting ⑤

一键通汇款及创富理财卡业务 ⑨

Push-to-talk remittance and wealth management card business ⑨

一键通汇款 ①

Push-to-talk remittance ①

创富理财卡业务 ②

Wealth management card business ②

人工服务 0

Manual service 0

公司客户 ③

Corporate clients ③

普通对公业务 ①

Ordinary corporate business ①

存款业务 ①

Deposit business ①

贷款业务 ②

Loan business ②

修改电话银行密码 ③

Modifying telephone banking password ③

单位结算卡业务 ②

Corporate settlement card business ②

持卡人 ①

Cardholder ①

授权人 ②

Grantor ②

对公线上开户人工咨询 ③

Manual consultation for opening corporate account online ③

个人贷款业务 ④

Personal loan business ④

小微经营贷款，房贷及消费贷，贷前咨询 ①

Pre-loan consultation for small and micro enterprise loan, housing loan and consumer loan ①

小微经营贷款，房贷及消费贷，贷后咨询 ①

Post-loan consultation for small and micro enterprise loan, housing loan and consumer loan ①

挂失或非实时转账撤销 ⑥

Loss reporting or non-real time transfer cancellation ⑥

借记卡/存折/存单 ①

Debit card/passbook/ certificate of deposit ①

信用卡 ②

Credit card ②

个人网银UKEY ③

Personal e-banking UKEY ③

E账户止付 ④

E account stop payment ④

单位结算卡挂失 ⑥

Loss reporting of corporate settlement card ⑥

云闪付注销 ⑦

Quickpass cancellation ⑦

24小时转账到账撤销 ⑧

24-hour transfer arrival cancellation ⑧

人工服务 0

Manual service 0

积分兑换 ⑦

Points exchange ⑦

信用卡积分兑换 ①

Credit card points exchange ①

积分查询 ①

Points query ①

金融信息查询 ⑨

Financial information query ⑨

人民币利率 ①

RMB interest rate ①

当前利率 ①

Current interest rate ①

自定日期利率 ②

Self-fixed date interest rate ②

外汇牌价 ②

Foreign exchange rate ②

电子印章验证码查询 ③

Electronic seal verification code query ③

人工服务及投诉建议 0

Manual service for complaint and suggestion 0