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Business Introduction
2011-08-02
Service Consultation
★ Get to know various businesses and products of our bank and grasp the latest marketing information.
★ Query the domestic and foreign currency deposit and loan interest rates, foreign exchange rates and other financial information.
★ Find our branches and self-service equipment.
Service Supervision
★ Complaint service: You can call 95313 for help at any time when you have trouble using our products or enjoying services through branches, Internet, telephone, mobile phone or other channels.
★ Suggestion service: You can give suggestions on our financial products or services at any time.
Transaction Handling
By telephone, you can enjoy the following services at any time:
★ Business Query: You can query all kinds of information such as account balance, account details, basic account information, bank card points, personal loans, etc.
★ Credit Card Business: Card activation, password management, loss reporting and card replacement, points exchange business, automatic payment setting, self-service payment, installment business, limit adjustment, service mode adjustment, account cancellation application, etc.
★ Loss Reporting Business: You can handle the loss reporting business of passbook, debit card, credit card and other accounts.
★ 24-Hour Transfer Arrival Cancellation: If you choose the next day transfer arrival service through the counter or electronic channels or apply for services other than intra-bank transfer by yourself through self-service equipment, you can apply for cancellation within 24 hours after the successful acceptance of the transfer.
★ Transaction Security Lock Setting: You can set various transaction security locks for debit card and credit card.
★ Short Message Notice Service: You can open or cancel short message notice service.
★ One-Card Financing: It provides the services such as the current/fixed deposit conversion and deposit notice in one-card account.
★ Self-Service Transfer: It can provide intra-bank and inter-bank directional transfer services, with greater flexibility and stronger security
★ Payment agent service: It provides the service to pay for electric bills.
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